This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

Free shipping over $60

✨ Launch Special: Get the Aurora Glow Grip Primer with exclusive gifts — Limited time only!

Cart 0

Congratulations! Your order qualifies for free shipping You are $60 away from free shipping.
No more products available for purchase

Products
Pair with
Is this a gift?
Subtotal Free
Shipping, taxes, and discount codes are calculated at checkout

Your Cart is Empty

Shop
Contact

Shipping policy

📦 SHIPPING POLICY (U.S. ONLY)

STANDARD DELIVERY COSTS

Standard shipping within the continental U.S. is free on all orders of $60 and over, excluding tax, and after discounts are applied.
Standard fulfillment and shipping take 5–9 business days after the order is placed, using USPS or an equivalent ground shipping service.

Standard shipping is a flat rate of $6.99 for all orders up to $59.99.
However, please be noted that it may vary depending on the region, such as Hawaii or Alaska.

BASIC TERMS & CONDITIONS OF SHIPPING

Orders placed before 10:00 AM PDT Monday through Friday (excluding holidays) usually ship within 5–9 business days during non-sale periods.
Please note that during times of exceptional volume — especially during major sales — your shipping time may be extended by several days.
Rest assured, we are doing our best to get your purchase to you as quickly as possible.

Order cancellation is only available if the order has not yet been fulfilled.

INTERNATIONAL SHIPPING

At this time, VITKLE ships only within the United States.
We are currently working to expand international shipping in the near future.

FREQUENTLY ASKED QUESTIONS

1. I’d like to change my shipping address. Can I do that?
If your order has already been paid for and you'd like to change the shipping address, please contact us immediately with your order number and the new address.
However, once your order has been packed, we are unable to make any changes.
Please double-check your shipping information at checkout, as we cannot be held liable for failed delivery due to incorrect addresses provided by the customer.

2. When will my order ship?
Orders are processed on business days (Monday–Friday) and do not ship on weekends or national holidays.

3. My tracking number isn’t updating. Where is my package?
It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way! If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at vitkle@intender.co.kr for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

4. I didn’t receive a tracking number. How can I track my order?
You should receive an automated shipping confirmation email with your tracking number. If you don’t receive it within 5 business days of your order, please reach out to us with your order number and we’ll assist you.

REFUNDS & REPLACEMENTS (USA ONLY)

If your order arrives damaged or defective, we’re happy to help with a refund or replacement within 30 days of purchase.
Please include your order number in all communications for faster processing.

Please note:

  • Only items purchased directly through vitkle.com are eligible for refund or replacement.

  • Products purchased from other retailers are not eligible.

  • We cannot accept returns on opened, partially used products, or those with broken seals.

  • If your package is confirmed as delivered but is lost or stolen, we are unfortunately unable to refund or replace it.

  • We are not responsible for personal damage caused by misuse (e.g., dropped, spilled, mishandled).

For any further questions, please contact us at vitkle@intender.co.kr.